Usage Tracking Module

Understand Service Utilization

SaaS providers need to measure service usage for pricing consideration, billing purposes and improving revenue generating features. Providers have a big advantage when their customers use systems managed by them. However this benefit can only be realized if they effectively track customers' usage. SaaS Providers can make informed product enhancement decisions, empower the Sales team and ensure contract compliance using easy-to-understand, detailed service usage data. Knowing customer habits is vital for success.

Our Usage Tracking module (screenshot shown above) allows SaaS providers on heterogeneous platforms to collect service usage data and visualize it in a manner most useful to their business. Our technology allows for seamless integration with a provider's usage repository and aggregates the information on an easy to use dashboard. It gives providers the ability to view how their customers are utilizing the business service – not page hits or similar high level web statistics, but a detailed view of how specific customers are using the most important features.

• Benefit to Sales – Sales teams can determine how prospects and customers are utilizing the service to help with up selling and renewals
• Benefit to Product Management – Product Managers can prioritize or accelerate development new features based on actual utilization data
• Benefit to Finance – Finance departments can gauge if customers are within usage agreement boundaries
• Benefit to Customer Service – Customer service teams can create support documentation for the most used features
• Benefit to your Customers – Customers can see how much of the service they are actually using
• Benefit to R&D – Development groups can now continue to develop the core business services and not worry about the usage monitoring infrastructure

The screen shot below shows how Salesforce.com users can view the eVapt usage dashboard as one of their tabs.