|
|
eVapt Monetization Platform : Lead Management
Follow-up is an critical component in the sales process, as well as an important element of on-going customer development. It takes several follow-up calls and conversation with the prospect to convert them into a customer. Making outbound calls and following up with the prospects plays a key role in increasing the customer base by means of acquisition and retention. eVapt system automates effective follow-up's which improves customer satisfaction and trust, and ultimately leads to increased customer base and revenue. This system tracks each lead, assign a prospect number and assists the sales representatives to see the history of events and track the progress of prospective customer.
eVapt's lightweight Lead Management System enables Operator
- Switch-over from Prospect to Customer, when prospect shows interest in the service, thereby reducing the time-to-serve
- Providing trial plans to the prospective customers
- Record the information about all prospects or customers who make inquiries
- Record the transaction with a prospective customer to identify his or her interest in the offerings
- Define Sales/ Follow-up team shifts and scheduling them in order to provide 24/7 service
- Track and reporting the progress of a customer through various stages
- Capture customer feedback which can be used for further analysis
- Capture the reasons if the prospect discontinues, which can be used for further analysis
- Capture customer preferred time of call thereby helping the CSR or Account Manager to make the calls at the appropriate time
- Support user-defined prospect stages based on pre-defined rules to meet the specific business requirements of each service provider
|
