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eVapt Monetization Platform : Customer Relationship Management

In the recent times, the customer service landscape for service providers has become more competitive and demanding. If a company steps ahead of others, the strategy behind it is a better customer realtionship. And for any enterprise to be successful, attract and retain customers, they need solutions that can scale with their business, provide flexibility to meet changing customer trends quickly, and ultimately provide a superior customer experience to increase their bottom line. Inturn you can earn huge amount of profits by developing as many customers as you can. Hence CRM functionality makes an enterprise a key differentiator from its competitors by delivering positive experiences to their customers. eVapt system helps Customer Service Representatives (CSRs) with complete access to customer details and transaction history on one-click to provide single view of the customer to the CSR. This helps in quickly addressing customer queries and concerns.

eVapt enables CSR in:

  • Accessing customer details and transaction history on one-click to provide single view of the customer to the CSR
  • Tracking customer modification details into the Transaction history with a brief on changes made
  • Viewing usage details for multiple services
  • Generating trouble service requests
  • Define rules for team wise Service Request assignment
  • Capturing employee hierarchy for service request escalations
  • Escalating the trouble service requests/ service orders logged by an CSRs and Partners
  • Prioritizing the Service Requests, based on the criticality
  • Auto assignment of service requests