Offering : Application Management Service

Learning from a decade experience of enterprise implementations is, few of the mid to large customers found that sometimes its cumbersome in taking care of application management with in their operations team. That too when they are on an aggressive growth path. This made us think differently and enabled us in building a specialist team to support our customer's day-to-day activities

eVapt offers the following services to its Customers part of its Off site - Application Management Service

• Deputing the Off site resource for managing eVapt billing system for Customer Business needs
• Coordinate with the support team continuously for support issues, patches and upgrades
• Senior manager of eVapt delivery team reviews periodically with Customer project coordinator on the activities carried out by this offsite resource

Benefits with this model:

• Efficient management of eVapt
• Effective support to operating staff
• Help in handling billing operations, donning process any other eVapt activities
• Trained and ready resource
• Resource replacement guarantee
• Continuous support and training to the users
• Ensuring smooth upgrade process and patch implementations

Illustrative List of services:

• Structured processes for Managing day-to-day support operations
• Single point coordination with designated client representative and DBA
• Awareness and Understanding of Business process and objectives
• Awareness and Understanding day-to-day needs of the business from eVapt
• Ensuring smooth billing/rating process and on time completion of bill runs
• Providing day-to-day clarifications/assistance to the client coordinator/end users
• Managing configuration additions and changes as per the business offering and supporting them
• Ensuring availability of eVapt application
• Ensuring availability of integration framework with third party system
• Generating daily reports, statutory reports and periodic reports this would include the existing reports and any new reports preparation would be as per SLA. Report development shall be based on the deployed version's database schema
• Planning and ensuring implementation of patches, version upgrades and ad hoc report requirements as per SLA